Important information for all picnics at pont de val picnic park

Changes to bookings:

  • NO CHANGES WILL BE MADE TO ANY BOOKINGS, UNLESS COMMUNICATED VIA E-MAIL SENT TO BOOKINGS@BELLFLOWER.CO.ZA.
  • WE DO NOT OFFER ANY REFUNDS.  SHOULD YOU LIKE TO CANCEL (AT LEAST 76 HOURS/3 DAYS PRIOR TO YOUR BOOKING) WE WILL PROVIDE YOU WITH A BELLFLOWER VOUCHER TO USE FOR ANY OF OUR SERVICES, AT A LATER STAGE.

Cancellation & postponement:

  • No late postponements, cancellations or refunds will be accepted.
  • Cancellations or postponements, not due to weather conditions, must be communicated no later than 76 hours or 3 days in advance of your booking.  To be communicated via email only.
  • Your picnic may be postponed DUE TO WEATHER up to 48 hours prior to your booking and rescheduled to a new date. To be communicated via email only.

Timeslots and entrance to Pont de Val:

  • Check in time for your picnic is strictly within 30 minutes from your booking time, e.g. if your picnic starts at 10:00, please arrive no later than 10:30 to enjoy the bulk of your picnic time.
    PLEASE NOTE: Unfortunately, you cannot picnic longer if you arrived late!  Be on time to be able to enjoy the whole duration of your picnic. Picnics are packed up at check out time.
  • Once you arrive at the ticket office, please give them your name so they can let us know and receive you in the park – you do not have to pay entrance fee when there is a concert as you will be at your picnic set up.
  • Check out time is strictly at 13:00 for morning picnics and 17:00 for afternoon picnics.  You can leave the set up right there and don’t need to pack up anything.  If you leave early, kindly inform us so that someone can come pack up and ensure our décor does not get lost or go missing.
  • PLEASE NOTE: Pont de Val is a CASHLESS (no physical cash, only cards etc) environment! 
  • EVENT DAYS might influence entrance fee. Check this before you come to avoid disappointment: https://www.pontdeval.com/events/

Food:

  • Please note that YOU MAY NOT BRING YOUR OWN FOOD & DRINKS INTO PONT DE VAL.
  • The Garden restaurant is open and you are able to purchase food there if you like to.  Visit the Pont de Val website for more information: https://www.pontdeval.com/eat/ 
  • We do not supply any food or drinks.  
  • You can pre-book food via Pont de Val: https://www.pontdeval.com/eat/

Cutlery & crockery:

  • Luxury picnics are provided with cutlery, an underplate, fabric napkins, paper plates and a Pont de Val-branded plastic wine glass for each person.  Please leave all cutlery & crockery at the picnic spot. 
  • Pont de Val-branded plastic wine glass (or chalice as we call it at Pont de Val) is complimentary and you may take it home. 

Set-up:

  • Your picnic set up includes the décor and flowers.  Kindly leave all other décor behind.
  • Please note that we cannot take responsibility for looking after your picnic spot.  It has happened that other people go sit on a picnic spot and start taking photos.  We have asked the security to please watch out for this, however, the responsibility ultimately lies with you that your spot is used by you only during the time of your picnic.

Smoking zone:

  • Pont de Val has a dedicated smoking zone.  If you would like to smoke during your picnic, kindly inform us so we can place your picnic in or near the smoking zone.

Weather:

  • Your picnic may be postponed up to 48 hours prior to your booking.  No late postponements, cancellations or refunds will be accepted.
  • If you decide to continue with your picnic and it ends up raining, you can contact us with regards to the available indoor venues.  We have 1 garden house roof structure available close to the river and 2 indoor shop-like facilities for the luxury picnic set ups.  We will also communicate with you before/on the day and make suggestions.  We make rainy day picnics cosier with more candles at no extra cost 🙂
  • Please note that we are not able to accommodate the Picnic for 2 set up in an indoor venue.